ReviewInsightReviewInsight
Real-time AI Analysis + Chat

Every Review Tells a Story. We Read It for You.

Search any app and get instant insights from millions of app store and social media reviews. Chat with AI to dig deeper and discover hidden business opportunities.

✨ Instant analysis • Always free • Works with any app

App Store
Google Play
0M+ reviews analyzed
0K+ apps covered
Real-time updates
AI-Powered vs Manual Analysis

Why Choose ReviewMind Over ChatGPT?

See how our specialized AI analysis compares to generic ChatGPT for app review insights

Feature

ReviewInsight

ChatGPT

Data Collection

Included

Automated collection from multiple platforms

Manual

Manual copy-paste required

Review Volume

Included

Process millions of reviews instantly

Limited

Limited by token/context window

Real-time Analysis

Included

Live updates and monitoring

Not Available

Static analysis only

Platform Coverage

Included

App Store, Google Play, Social Media

Manual

Whatever you manually provide

Sentiment Analysis

Included

Advanced ML-powered sentiment detection

Basic

Basic sentiment understanding

Competitive Analysis

Included

Built-in competitor comparison tools

Not Available

Not available

One-Click Report Generation

Included

Generate comprehensive reports instantly

Not Available

Report generation not supported

Showcase Preview

See how ReviewMind transforms raw review data into actionable business intelligence

Zoom Workplace

Zoom Workplace

Comprehensive review intelligence

App Information

Country
🇺🇸 United States
PlatformApp Store
CategoryBusiness
Version6.5.1
Updated6/24/2025, 4:46:27 PM
Rating
4.65

User Satisfaction

Overall SatisfactionMixed. While a large number of users express high satisfaction with the app's core functionality for meetings and business use, a significant portion experiences critical issues with login, audio, and recent feature changes, leading to frustration and low ratings.
Low satisfaction
Satisfied Features
Reliability and Functionality
Many users find Zoom to be a dependable platform for various online activities, from business meetings to online classes and personal connections. They praise its consistent performance. For instance, 'This app works well. I take all my online classes on here.' and 'Workspace is solid. tried and true, doesn’t glitch, and doesn’t time out.' highlight its reliability. Another user states, 'I appreciate and love zoom, very practical and very convenient for us in business.'
Ease of Use/Convenience
Users appreciate how easy and convenient Zoom makes connecting and attending virtual sessions, especially for things like doctor's appointments and senior activities. One review mentions, 'So easy so convenient, and I love the fact that I’m not exposing myself, nor am I exposing others to any potential illness’s.' Another positive comment is, 'I like it because when have to stay home I still can play bingo with my senior center.'
Group Collaboration/Versatility
The app is highly valued for its versatility in group work and collaboration, making it a go-to for many. As one review states, 'Muy versátil para trabajar en grupos.' and 'Tremendous application: I love the features as well as the wonderful ability on zoom to connect.'
Dissatisfied Features
Login and Access Issues
A significant number of users report being unable to log in or join meetings, leading to extreme frustration. Examples include: 'LOOK HERE I WAS SIGNING IN BUT YOU GUYS WONT LET ME WHEN MY SISTER HAS BUT NOT ME SO ALLOW ME RIGHT NOW!😡🤬', 'I’m trying to sign up, but this app won’t let me sign up', and 'This app will not let me log in or join a meeting. My iPad is new and fully updated. I'm getting over 500 mps on my wifi and Zoom works well on other devices. This app keeps saying to check the internet connection. Very frustrating!'
Audio Problems (Zoom Phone)
Users are experiencing critical audio issues specifically with Zoom Phone calls, where they can be heard but cannot hear the other party. One user details, 'I cannot hear anything when making Zoom phone calls to landlines or mobiles while the call receiver on the other end can hear me. ... There must be something wrong with the Zoom App on iPhone coz I can hear everything either using the Zoom Phone Web App or the desktop App on my computer. PLEASE FIX THIS!!'
Recent UI/Feature Changes
Recent updates have altered user experience, particularly regarding chat features and meeting room access, making them less intuitive and harder to find. A user laments, 'The new chat features that make it so you have to click the button up top that pulls down and shows you options to start a chat, main chat and then private chats has to be the worst update ever.' Another states, 'Why did you bury the "start personal meeting room" feature? It used to be one tap. Now it’s frustrating and buried.'
Integration with Safari/Hyperlinks
There's a reported issue with Zoom hyperlinks not opening directly in Safari, requiring manual copy-pasting. A user explains, 'Safari is not integrating well with the zoo hyper link. When I try to open hyper link it does not open in safari. I have to copy and paste the hyper link to safari so that it can open. This is a new problem that I am experiencing with all my zoom sessions. Please try to fix this problem.'
Cost and Billing Issues
Some users have reported excessive or incorrect charges, indicating billing discrepancies and difficulty resolving them. One review states, 'They charged me $200 a month as well as the $19.00 subscription fee. I could not get it resolved.'
Support Accessibility
Users find it difficult to access customer support, especially on certain devices. As one review points out, 'Why do they make is so hard to find their support team on a iPad. But I lol,e zoom but not easy on a iPad.'

Risk Alerts

Loss of New and Existing Users Due to Access Issues
Critical
7 mentions • 100% negative sentiment
High user churn, particularly among new users who cannot even get started with the app. Damages brand reputation and leads to a high volume of 1-star reviews.
Reviews:
"LOOK HERE I WAS SIGNING IN BUT YOU GUYS WONT LET ME WHEN MY SISTER HAS BUT NOT ME SO ALLOW ME RIGHT NOW!😡🤬"
"I signed up for a free workshop and got locked out of my account because the link didn’t work. You’d think I was trying to hack Fort Knox"
"I’m trying to sign up, but this app won’t let me sign up"
"Sin acceso"
"Error 1132"
"Does not work on new iPad"
"Unable to see zoom id anymore"
Negative Perception of AI Features
Medium
2 mentions • 100% negative sentiment
Resistance to new features, potential alienation of users concerned about AI's impact or perceived negative changes linked to AI development (e.g., removal of existing features).
Reviews:
"dont support ai slop"
"Unable to see zoom id anymore: When I join zoom meetings through an app called meeting guide before you updated it with your ai stuff I could see the zoom id if I clicked something. Now there no way to see the zoom id and I need to see the id for proof of attendance. Idk who’s idea it was to remove that option but can you please fix this before I have to go to court on the 17th or I’m screwed because you guys removed a feature that is very important I need to see the zoom id when I join a meeting thanks"
Erosion of Trust Due to Billing Errors
High
1 mention • 100% negative sentiment
Direct financial harm to users, leading to severe lack of trust, chargebacks, and public complaints that deter potential paying customers.
Reviews:
"Excessive cost: They charged me $200 a month as well as the $19.00 subscription fee. I could not get it resolved."

Top Pain Points

Inability to Log In/Join Meetings
Critical
7 mentions • 100% negative sentiment
High user churn, immediate abandonment of the app, inability to use core functionality, and highly negative sentiment.
Reviews (7):
"LOOK HERE I WAS SIGNING IN BUT YOU GUYS WONT LET ME WHEN MY SISTER HAS BUT NOT ME SO ALLOW ME RIGHT NOW!😡🤬"
"I signed up for a free workshop and got locked out of my account because the link didn’t work. You’d think I was trying to hack Fort Knox"
"I’m trying to sign up, but this app won’t let me sign up"
"Sin acceso: Buenas noches ! He usado zoom para reuniones virtuales por medio de mi iPhone 8, es el caso que actualmente NO puede acceder a la aplicación. Por qué ? Gracias por su respuesta !"
"Error 1132: Doesn’t work"
"Does not work on new iPad: This app will not let me log in or join a meeting. My iPad is new and fully updated. I'm getting over 500 mps on my wifi and Zoom works well on other devices. This app keeps saying to check the internet connection. Very frustrating!"
"Unable to see zoom id anymore: When I join zoom meetings through an app called meeting guide before you updated it with your ai stuff I could see the zoom id if I clicked something. Now there no way to see the zoom id and I need to see the id for proof of attendance. Idk who’s idea it was to remove that option but can you please fix this before I have to go to court on the 17th or I’m screwed because you guys removed a feature that is very important I need to see the zoom id when I join a meeting thanks"
No Audio in Zoom Phone Calls
Critical
1 mention • 100% negative sentiment
Renders a core feature (phone calls) unusable, leading to significant frustration for business users reliant on this functionality.
Reviews (1):
"Can’t hear anything when making Zoom phone calls to landlines or mobiles: I cannot hear anything when making Zoom phone calls to landlines or mobiles while the call receiver on the other end can hear me. I checked everything. Since the call receiver can hear me, it’s not the microphone. And I check my iPhone speakers, I can hear the button tone each time I press a number to make calls. So my iPhone speaker works fine. I can even hear the ringtone before the call receiver picks up but I cannot hear anything after the calls are picked up. I can see the call duration counter starts counting but I cannot hear anything. There must be something wrong with the Zoom App on iPhone coz I can hear everything either using the Zoom Phone Web App or the desktop App on my computer. PLEASE FIX THIS!! Thanks"
Confusing UI Changes (Chat, Personal Meeting Room)
High
2 mentions • 100% negative sentiment
Decreased user efficiency, frustration with recent updates, and a perception that the app is becoming harder to use.
Reviews (2):
"Chat: I usually love the updates. The new chat features that make it so you have to click the button up top that pulls down and shows you options to start a chat, main chat and then private chats has to be the worst update ever. It’d be different if when the chat was disabled that you’d still see you had the option to message people but you don’t. You have to click the pull down box to be able to tell. It’s frustrating and now I sound like a boomer complaining about it. Thanks for listening to my Ted Talk."
"Making things harder, thanks.: Why did you bury the "start personal meeting room" feature? It used to be one tap. Now it’s frustrating and buried."
Safari Link Integration Issues
High
1 mention • 100% negative sentiment
Disrupted workflow and inconvenience for users trying to join meetings via Safari links.
Reviews (1):
"Need to integrate the Zoom app to link better with Safari: Safari is not integrating well with the zoo hyper link. When I try to open hyper link it does not open in safari. I have to copy and paste the hyper link to safari so that it can open. This is a new problem that I am experiencing with all my zoom sessions. Please try to fix this problem. Is there any solution available to this problem. Thank you very much."
Excessive or Unresolved Billing Issues
High
1 mention • 100% negative sentiment
Financial distress for users, severe brand reputation damage, and potential customer churn for paid users.
Reviews (1):
"Excessive cost: They charged me $200 a month as well as the $19.00 subscription fee. I could not get it resolved."
Disappearing Features (e.g., Floating Emojis, Zoom ID)
Medium
2 mentions • 100% negative sentiment
Frustration over perceived feature degradation, loss of functionality important for specific use cases (e.g., proof of attendance).
Reviews (2):
"Floating emojis: The floating emojis disappeared from my iPhone zoom meeting what happped"
"Unable to see zoom id anymore: When I join zoom meetings through an app called meeting guide before you updated it with your ai stuff I could see the zoom id if I clicked something. Now there no way to see the zoom id and I need to see the id for proof of attendance. Idk who’s idea it was to remove that option but can you please fix this before I have to go to court on the 17th or I’m screwed because you guys removed a feature that is very important I need to see the zoom id when I join a meeting thanks"
Connectivity/Disconnection Issues
Medium
1 mention • 100% negative sentiment
Interrupted meetings, reduced productivity, and a less reliable user experience.
Reviews (1):
"Disconnecting issues: The session kept disconnecting me multiple times. Had to reconnect to get back in."

Growth Opportunities

Improve Onboarding and Account Access
High Impact
Many users struggle with initial sign-up and subsequent logins, indicating a significant barrier to entry and continued use.
Increased user base, reduced churn from new users, and improved conversion to paid tiers.
Interest: Very High (critical for user adoption and retention)
User Feedback (6):
"LOOK HERE I WAS SIGNING IN BUT YOU GUYS WONT LET ME WHEN MY SISTER HAS BUT NOT ME SO ALLOW ME RIGHT NOW!😡🤬"
"I’m trying to sign up, but this app won’t let me sign up"
"I signed up for a free workshop and got locked out of my account because the link didn’t work. You’d think I was trying to hack Fort Knox"
"Sin acceso: Buenas noches ! He usado zoom para reuniones virtuales por medio de mi iPhone 8, es el caso que actualmente NO puede acceder a la aplicación. Por qué ? Gracias por su respuesta !"
"Error 1132: Doesn’t work"
"Does not work on new iPad: This app will not let me log in or join a meeting. My iPad is new and fully updated. I'm getting over 500 mps on my wifi and Zoom works well on other devices. This app keeps saying to check the internet connection. Very frustrating!"
Enhance Zoom Phone Audio Reliability
High Impact
Critical bug fix requested for a core communication feature.
Retain and attract business customers using Zoom Phone.
Interest: Very High (essential for business users)
User Feedback (1):
"Can’t hear anything when making Zoom phone calls to landlines or mobiles: I cannot hear anything when making Zoom phone calls to landlines or mobiles while the call receiver on the other end can hear me. ... PLEASE FIX THIS!!"
Refine UI/UX for Key Features (Chat, Personal Meeting Room)
Medium Impact
User feedback indicates recent changes have negatively impacted usability, suggesting a need for re-evaluation or options.
Improved user satisfaction and reduced negative sentiment from long-time users.
Interest: High (improves daily workflow for frequent users)
User Feedback (2):
"Chat: I usually love the updates. The new chat features that make it so you have to click the button up top that pulls down and shows you options to start a chat, main chat and then private chats has to be the worst update ever."
"Making things harder, thanks.: Why did you bury the "start personal meeting room" feature? It used to be one tap. Now it’s frustrating and buried."
Improve Safari Link Handling
Medium Impact
Direct request for better integration to streamline meeting access.
Enhanced user experience for the Apple ecosystem.
Interest: Medium (improves efficiency for iOS users)
User Feedback (1):
"Need to integrate the Zoom app to link better with Safari: Safari is not integrating well with the zoo hyper link. When I try to open hyper link it does not open in safari. I have to copy and paste the hyper link to safari so that it can open. This is a new problem that I am experiencing with all my zoom sessions. Please try to fix this problem."
Streamline Customer Support Accessibility
High Impact
Users struggle to find help, particularly on specific devices.
Improved customer loyalty and reduced negative reviews related to unresolved issues.
Interest: High (essential for issue resolution and user retention)
User Feedback (1):
"Why do they make is so hard to find their support team on a iPad. But I lol,e zoom but not easy on a iPad"
Address Billing Discrepancies and Provide Clear Resolution Paths
Critical Impact
Immediate resolution and clear communication are needed for billing errors.
Prevents financial disputes and maintains trust with paying customers.
Interest: Very High (directly impacts user trust and financial well-being)
User Feedback (1):
"Excessive cost: They charged me $200 a month as well as the $19.00 subscription fee. I could not get it resolved."

Recommended Actions

Strategic roadmap to address key issues and capitalize on opportunities

Immediate

Critical fixes needed now

Prioritize fixing critical login, sign-up, and meeting access issues across all iOS devices, as these are preventing users from even using the app's core functionality.

Investigate and resolve the 'no audio' bug specifically affecting Zoom Phone calls on iOS, as this makes the feature unusable for affected users.

Provide immediate, clear communication channels for users experiencing critical issues like login failures and billing discrepancies, perhaps via in-app pop-ups or direct links to support.

Short-term

Quick wins & improvements

Conduct a comprehensive UX review of recent UI changes, particularly around chat features and personal meeting room access, to ensure they are intuitive and enhance user experience rather than complicate it. Consider offering customization options or reverting to previous, more popular layouts if current ones are widely disliked.

Develop a robust solution for Safari hyperlink integration to ensure seamless opening of Zoom meetings from web links.

Improve the visibility and accessibility of customer support within the app, especially for iPad users, to reduce frustration when users encounter problems.

Review and refine billing processes and customer service protocols for resolving billing disputes promptly and transparently.

Long-term

Strategic initiatives

Implement a more rigorous QA process for new releases, especially for core functionalities and UI changes, to prevent critical bugs and negative user experience from reaching production.

Gather extensive user feedback on proposed AI features and their integration, ensuring that new additions enhance rather than detract from existing functionalities or user expectations. Address concerns about 'AI slop' by demonstrating clear value and maintaining user control.

Continuously monitor user feedback for emerging trends and proactively address potential issues before they become widespread pain points.

Explore ways to offer more flexibility in features (e.g., customizable UI elements) to cater to diverse user preferences and workflows.

Comprehensive review analysis with AI chat

Our AI analyzes reviews from app stores, then lets you chat to dig deeper into insights

AI-Powered Analysis

Advanced machine learning algorithms analyze millions of reviews to extract meaningful insights and patterns.

AI Chat Interface

Have multi-turn conversations with AI to dig deeper into insights, ask follow-up questions, and explore data.

Pain Point Detection

Automatically identify user frustrations, feature requests, and improvement opportunities from review sentiment.

Competitive Intelligence

Discover what users love and hate about competitor apps to inform your strategic decisions.

Trend Monitoring

Track review sentiment over time and identify emerging issues before they impact your ratings.

Multi-Platform Coverage

Analyze reviews from App Store, Google Play, Twitter, Instagram, TikTok, and other social platforms.

How ReviewInsight Works

Get actionable insights from any app in just four simple steps

01

Search Any App

Simply enter any app name - from Instagram to Uber, we'll find and analyze it instantly.

02

Real-time Analysis

Our AI processes reviews from app stores and social media platforms in real-time.

03

Chat with AI

Ask questions, dig deeper into insights, and have conversations to uncover hidden patterns.

04

Take Action

Use insights to improve your app, outperform competitors, and increase user satisfaction.

Simple, transparent pricing

Choose the plan that fits your needs

Free

Perfect for getting started

$0
  • Unlimited apps
  • 100 AI Credits
  • Basic AI chat
  • Community support

No credit card required

Starter

Perfect for individual users

$20/month
  • Unlimited apps
  • 1000 AI Credits
  • AI chat included
  • Generate analysis reports
  • Email support

Start your journey with ReviewInsight!

Popular

Professional

For Analyzing Large Amounts of Data

Popular

$60/month
  • Unlimited apps
  • 5000 AI Credits
  • AI chat included
  • Generate analysis reports
  • Multiple App Comparisons (coming soon)
  • Dedicated support

Start your journey with ReviewInsight!

What people are saying

Real feedback from real users on social media

Sarah Chen
Sarah Chen
@sarah_chen

Just used ReviewInsight to analyze our competitor's app reviews. The AI chat feature is incredible - I could ask follow-up questions and dig deeper into user pain points. Our product roadmap is now completely data-driven! 🚀

12
34
127
Michael Rodriguez
Michael Rodriguez
@mikeceo

ReviewInsight's multi-platform analysis revealed gaps in the market we never knew existed. The AI literally chatted with me for 30 minutes, helping me understand user sentiment across App Store, Google Play, and social media. Game changer for startups! 💡

8
23
89
Lisa Thompson
Lisa Thompson
@lisatech

The conversational AI in ReviewInsight is next level. Instead of static reports, I can ask "What do users hate most about our checkout process?" and get instant, detailed answers. Our app rating went from 3.2 to 4.6 in 3 months! 📈

19
67
203
David Kim
David Kim
@davidkimux

As a UX designer, ReviewInsight has become my secret weapon. The pain point analysis helped us redesign our onboarding flow, reducing drop-off by 40%. The AI chat makes it so easy to explore user feedback patterns! 🎨

15
41
156
Emma Wilson
Emma Wilson
@emmawilson_pm

ReviewInsight's competitive analysis is insane! We discovered our main competitor's users were complaining about a feature we were about to build the same way. Saved us months of development time and helped us build it better! 💪

11
28
94
Alex Johnson
Alex Johnson
@alexjohnsondev

The real-time sentiment tracking in ReviewInsight caught a critical bug before it tanked our ratings. The AI immediately flagged unusual negative sentiment patterns and we fixed the issue within hours. This tool pays for itself! 🛡️

23
52
178

Frequently Asked Questions

Everything you need to know about ReviewInsight

Ready to analyze any app instantly?

Join thousands of companies already using ReviewInsight to gain competitive advantage