Grok
Comprehensive review intelligence
App Information
Country
🇺🇸 United States
PlatformApp Store
CategoryProductivity
Version1.1.18
Updated7/14/2025, 3:47:05 PM
Rating
4.93
User Satisfaction
Overall SatisfactionHigh, with significant praise for AI capabilities but critical issues for a subset of users.
Low satisfaction
Satisfied Features
Superior AI Capabilities & Intelligence
Users consistently praise Grok for its advanced intelligence, ability to solve complex problems, and detailed responses, often stating it outperforms competitors. For example, 'Amazing and truly superior': 'I gave Grok 3 and 4 an electrical engineering problem that I had been told had no solution. It came up with several viable solutions along with specific instructions on how to implement them. I also asked it to identify and value an antique African mask and it did so with exquisite detail.' Another user states, 'Much Smarter and realistic than the others …': 'It seems as though Grok can absorb and take in many more details about a particular question or problem then any of the other AI apps that I have tried.'
Language Versatility & Accuracy
The app's ability to handle and understand various languages, including regional dialects and ancient languages, is highly valued. A user noted, 'Conversant in Any language': 'I started my subscription while on vacation and started using it in Spanish. The amazing part of that I asked for Cuban Spanish and Grok switch instantly to Cuban slang. Then I asked for Venezuelan and it did the same - flawlessly! Now, I’m home and doing some ancient Hebrew translation and it’s dead-on. VERY impressive.'
Efficiency & Productivity Enhancement
Many users find Grok to be a powerful tool for daily tasks, research, and problem-solving, significantly improving their productivity. One user enthusiastically claimed, 'Essential Ammo': 'Grok is that essential ammo that helps you finish the job, a note, a letter, a review or simply use it for research. It makes life easier! Love it Angelica W'. Another simply stated, 'Recommend': 'Love this! Saves so much time!!'
Real-time Information Access (DeepSearch/X data)
The app's access to current information, particularly through DeepSearch and X data, is appreciated for providing up-to-date and comprehensive answers. 'Very helpful': 'Only had this app a few weeks & already very happy with its search & deep search abilities.'
User Interface & Experience
Some users find the app's interface clean, simple, and effective, contributing to a positive user experience. 'Clean, Simple, Effective': 'I must say Grok’s interface and interactions have been second to none. It is clear and thorough. Helps me in my research.'
Dissatisfied Features
Application Stability & Responsiveness
A significant number of users report critical issues with the app failing to open, timing out, or becoming unresponsive after updates. For example, 'Doesn’t work': 'This update is horrible it hurts times out and doesn’t work!' Another user stated, 'Goes straight to failure on first open': 'An error occurred. Retry. Your session has expired error. That’s all I get when I open app.'
Accuracy and Truthfulness (AI Hallucinations/Lying)
Users express frustration when Grok provides demonstrably false information or contradicts itself, undermining its stated goal of being 'maximally truthful.' One review highlights this directly: 'Caught Grok Lying Again': 'Grok 3 just said Grok 4 and s not out - I told it to look at Elon’s announcement - then apologized- but it’s instructions to use or get are useless - lies by AI'.
Perceived Bias
Some users are dissatisfied with what they perceive as political bias in Grok's responses, which clashes with the expectation of an unbiased AI. As one user claims, 'Left leaning to spite Trump': 'Used to be unbiased, now it’s just like ChatGPT and finds most of its “truth” from CNN'.
Voice Mode Functionality
Specific issues with features like voice mode are reported, indicating a breakdown in expected functionality. 'Voice mode Problem': 'Voice mode stop working after first response. Didn’t happen before, happens now.'
Value Proposition of Newer Models (e.g., Grok 4)
One user felt that the premium tier (Grok 4) did not offer enough of an improvement over other models or justify its higher cost. 'Fell short': 'Was looking forward to using grok 4 and it fell short. It’s 10 dollars more than chat gpt and it feels virtually the same, but if you want to spend 270 dollars more you can get grok 4 “heavy”. Not worth it. Was looking forward to seeing how much of an upgrade it was and I was let down.'
Risk Alerts
Loss of User Trust Due to AI Inaccuracies/Bias
Critical2 mentions • 100% negative sentiment
Directly attacks Grok's core value proposition of 'maximal truthfulness.' Can lead to significant reputational damage, user abandonment, and negative word-of-mouth, especially in a competitive AI market where trust is paramount.
Reviews:
"Caught Grok Lying Again: Grok 3 just said Grok 4 and s not out - I told it to look at Elon’s announcement - then apologized- but it’s instructions to use or get are useless - lies by AI"
"Left leaning to spite Trump: Used to be unbiased, now it’s just like ChatGPT and finds most of its “truth” from CNN"
App Stability and Performance Issues
Critical5+ mentions • 100% negative sentiment
Immediate user frustration, 1-star ratings, and uninstalls. High user churn. Prevents users from experiencing any of Grok's positive features, leading to a perception of a non-functional product.
Reviews:
"Goes straight to failure on first open: An error occurred. Retry. Your session has expired error. That’s all I get when I open app."
"Doesn’t work: This update is horrible it hurts times out and doesn’t work!"
"Really raw: I tried to make couple requests and questions it non responsive at all. What’s the reason to introduce the product that is not in working condition at all"
"Trash: Seriously , might be the worst ai app I’ve used ."
"Voice mode Problem: Voice mode stop working after first response. Didn’t happen before, happens now."
Competitive Disadvantage from Perceived Stagnation/High Cost
Medium1 mention • 100% negative sentiment
Risk of losing users to competitors (e.g., ChatGPT) if Grok's premium models aren't perceived as offering significantly superior value for their price. May hinder premium subscription growth and market positioning.
Reviews:
"Fell short: Was looking forward to using grok 4 and it fell short. It’s 10 dollars more than chat gpt and it feels virtually the same, but if you want to spend 270 dollars more you can get grok 4 “heavy”. Not worth it. Was looking forward to seeing how much of an upgrade it was and I was let down."
Top Pain Points
Severe App Instability & Unresponsiveness
Critical5+ mentions • 100% negative sentiment
Prevents app usage entirely for affected users, leading to immediate 1-star ratings and uninstalls. High user churn and severe reputational damage.
Reviews (5):
"Goes straight to failure on first open: An error occurred. Retry. Your session has expired error. That’s all I get when I open app."
"Doesn’t work: This update is horrible it hurts times out and doesn’t work!"
"Really raw: I tried to make couple requests and questions it non responsive at all. What’s the reason to introduce the product that is not in working condition at all"
"Trash: Seriously , might be the worst ai app I’ve used ."
"Voice mode Problem: Voice mode stop working after first response. Didn’t happen before, happens now."
AI Factual Inaccuracy and Hallucinations
High1 mention • 100% negative sentiment (highly impactful review)
Undermines core value proposition of 'maximal truthfulness.' Erodes user trust and credibility, especially for users relying on Grok for factual information or research.
Reviews (1):
"Caught Grok Lying Again: Grok 3 just said Grok 4 and s not out - I told it to look at Elon’s announcement - then apologized- but it’s instructions to use or get are useless - lies by AI"
Perceived Political Bias
High1 mention • 100% negative sentiment (highly impactful review)
Alienates a segment of the user base who seek unbiased AI. Contradicts brand messaging of 'honesty over political correctness' and can lead to strong negative sentiment and public backlash.
Reviews (1):
"Left leaning to spite Trump: Used to be unbiased, now it’s just like ChatGPT and finds most of its “truth” from CNN"
Unclear Value Proposition for Premium Tiers
Medium1 mention • 100% negative sentiment
Limits conversion to higher-priced tiers and can lead to dissatisfaction among early adopters of new models if perceived value doesn't meet expectations, potentially impacting subscription revenue.
Reviews (1):
"Fell short: Was looking forward to using grok 4 and it fell short. It’s 10 dollars more than chat gpt and it feels virtually the same, but if you want to spend 270 dollars more you can get grok 4 “heavy”. Not worth it. Was looking forward to seeing how much of an upgrade it was and I was let down."
Growth Opportunities
Enhance Image Generation & Video Capabilities
High Impact1 mention • Implied positive interest
Potential for premium features or enhanced subscription tiers for advanced media generation.
Interest: High positive interest (based on feature request)
User Feedback (1):
"Mark: Great I wish you could make videos"
Integrate Grok into iOS as a Siri Replacement/Enhancement
High Impact1 mention • Implied very high positive interest
Significant revenue opportunity through licensing or direct partnership with Apple.
Interest: Very high positive interest (user explicitly suggests partnership)
User Feedback (1):
"Experience: Incredible help on day to day business tasks and finance questions. They should partner with apple to replace Siri with Grok for a fee."
Further Emphasize and Market Unbiased/Truthful AI
High ImpactMultiple mentions (positive sentiment about existing state)
Strengthens brand loyalty and attracts users disillusioned with other AI models, leading to market share growth.
Interest: Very high positive interest (core differentiator for many users)
User Feedback (3):
"Amazing: Easily the best AI out there today if you value honesty over political correctness."
"Don’t believe the noise: This app seeks truth, full stop. It does not inherently reflect Elon Musk’s thinking or bias regardless of what anyone else says. Try it yourself, make your own determination, and don’t trust in anyone else’s opinion."
"Good: We don’t need no cookie cutter stay within lines LLM"
Support Older iOS Versions
Medium Impact1 mention • 100% positive interest
Broadens potential user base and reduces churn from users with older devices.
Interest: 100% positive interest (direct request)
User Feedback (1):
"最新版本请求支持IOS16: 我的设备是IOS16,希望最新版本的app能够支持IOS16"
Recommended Actions
Strategic roadmap to address key issues and capitalize on opportunities
Immediate
Critical fixes needed now
Prioritize and fix critical app stability issues (crashing, freezing, session expiration) identified by users. Conduct thorough QA for version 1.1.18.
Address the 'voice mode problem' as a specific functional bug.
Investigate and rectify instances of AI factual inaccuracies/hallucinations immediately, especially those contradicting public information (e.g., Grok 4 release status).
Short-term
Quick wins & improvements
Conduct a thorough audit of the AI's training data and moderation to identify and mitigate any sources of perceived political bias, ensuring alignment with the 'truthful' and 'unbiased' messaging.
Enhance transparency and communication around AI updates and capabilities. Clearly articulate the value proposition of Grok 4 and other premium features to justify pricing.
Implement robust user feedback channels within the app for bug reporting and feature requests.
Long-term
Strategic initiatives
Continue to invest heavily in AI model development to maintain and extend Grok's perceived intelligence and problem-solving superiority over competitors.
Explore and develop advanced media generation features (e.g., video creation) as requested by users.
Evaluate potential partnerships and integrations (e.g., with Apple for Siri replacement) to expand market reach and utility.
Regularly survey user sentiment regarding AI bias and factual accuracy to ensure continuous improvement and trust building.